1.INTRODUCTION
1.1 At Knead Bakery (“Knead”, “we”, “us”, “our”), we prioritize the privacy of our online customers. This Privacy Policy outlines our practices regarding the collection, use, maintenance, and disclosure of personal information from users (“you” or “your”) of our website (the “Site”). It applies to the Site and all products and services provided by Knead Bakery
2.PERSONAL INFORMATION WE COLLECT
2.1 We gather information that you willingly share with us, such as when you place an order, subscribe to our newsletter, answer a survey, or fill out a form on our Site. This might include details like your full name, billing and shipping addresses, payment information, email address, and phone number. We use this data to:
Fulfill and ship your orders.
Process payments.
Send invoices or order confirmations.
Communicate with you.
Provide information or advertisements about our products or services, based on your preferences.
3.USE OF COOKIE
3.1 Knead may use a browser feature called a ‘cookie’ to collect information anonymously and track your patterns on our Site. Cookies are small pieces of data stored on your browser by websites you visit, designed to enable recognition of your browser and capture certain information. These cookies do not personally identify users, instead providing anonymous, aggregate analyses of our Site traffic and performance.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note, however, if you choose to decline cookies, you may not be able to sign in or use some of the interactive features offered on our Site. Please be aware that this data is purely for analytical purposes and improvement of your user experience. Your anonymous data is only analyzed within the corporation and never sold or provided to third parties without explicit consent.
By using our Site, you consent to our cookie policy. If you have any concerns or require more information, please feel free to contact us.
4.Communication and use of PERSONAL INFORMATION
4.1 We collect specific information you provide in order to enhance our customer service. This includes details you share during account registration and payment processing. For order, shipping, and delivery notifications, we may require a mobile number and a valid email ID. If we ask for further details related to the delivery of an order, it is strictly to ensure accurate delivery, and this information is not used for any other purpose. All information we gather is exclusively for business transactions. You are responsible for providing accurate information. We do not disclose details of your orders or personal data to third parties, except as described in section 5.1
4.2 Users may be requested to provide personal identification information, including but not limited to, their name, email address, mailing address, phone number, and credit card details. However, it’s possible for users to visit our Site without revealing their identity. We only collect personal identification information when users willingly provide it to us. While users have the option to decline providing this information, it might restrict their ability to participate in some Site-related activities. If users want to revoke their consent related to the collection, use, or disclosure of their personal information, they should reach out to [email protected]
5.HOW WE SHARE YOUR INFORMATION
5.1 We are committed to maintaining the confidentiality and privacy of your personal information. However, we may need to share this information with specific third parties under certain circumstances, such as:
- Service Providers: We engage with various third-party service providers to support our operations and enhance our Site. These may include cloud storage providers, data analysis companies, customer support service providers, and security and fraud prevention entities. These companies only have access to the personal information needed to perform their functions and are obligated to maintain the confidentiality of your data.
- Legal and Regulatory Bodies: In some circumstances, we may be legally required to disclose personal information. This could occur in response to a legal process, such as a court order or a subpoena, or in compliance with applicable laws and regulations.
- Transaction Processing: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
6.OUR SECURITY MEASURES AND INFORMATION ABOUT WHEN WE DELETE DATA
6.1 Personal Information collected by us will be retained in accordance with the UAE Federal Data Protection Law (Law No.45 of 2021). Personal Information shall be automatically deleted, if the data is no longer required and there is no legal requirement to maintain that information
6.2 We take administrative and technical steps to protect your Personal Information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your Personal Information for as long as we reasonably require and, in any event, only for as long as the Data Protection Legislation allows.
7.QUERIES AND COMPLAINTS
7.1 Should you have any queries or complaints in relation to how we use your Personal Information, please contact us at [email protected]
8.CHANGES TO THIS POLICY
Should there be any modifications to our practices surrounding your Personal Information, we will promptly update this policy. We reserve the right to make changes to our practices and this policy when necessary and as permitted by law. We encourage you to revisit this policy to stay informed about any potential policy updates
